If you encounter problems with a warranty claim at a SoundMAGIC dealer, first double check that they are an authorised dealer, and if so then please report the problem to SoundMAGIC customer service for resolution.
How To Protect Yourself
Always check if the reseller you are purchasing from is listed as an authorised dealer on the SoundMAGIC website, especially if you are purchasing from online marketplace platforms like Amazon. Alternatively contact us and check before purchasing.
If you purchase products from an non-authorised dealer and require warranty service you may find that you are not covered.
Check the serial number
Any products with serial numbers removed from packaging or blacked out are most likely sold by a non-authorised reseller and will not have a valid warranty. We recommend returning for a refund any SoundMAGIC products received without a serial number on the packaging to the reseller you purchased from.